Returns & refunds policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. If you have changed your mind that's OK, you will just need to cover postage to return the item to us. 

To start a return, you can contact us at hello@longbottom.co. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@longbottom.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges. You will need to follow our returns procedure above and then make a new order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.